Last Updated 30th November 2015
At Wesley Healthcare we recognise the importance of your privacy. This policy outlines the information we collect, how we use it and how we safeguard your information.
When you access Wesley Healthcare
When you access Wesley Healthcare, your computer automatically sends us information such as the URL on our Website that you have visited, your IP address, your browser type and language, and the date and time of your request.
When you sign up to Wesley Healthcare
Wesley Healthcare collects personal information when you register on the Website and when You use the Service and when You contact the Wesley Healthcare support team whether by telephone, email or livechat. Your information will be stored confidentially by us and only used by Wesley Healthcare in order to provide you with access to our products, services and information that we believe will interest you. Your personal details will never be passed on to any other companies or third parties including affiliates and will never be added to any third party mailing lists or databases unless you opt in to do so. By using the Service You consent to Your personal information being collected, held and used in this way.
Wesley Healthcare may also use information about our users in statistical aggregate form. This is non personal information and simply refers to information such as the number of registrations, traffic patterns and Website user trends.
Through Your use of the Service Wesley Healthcare may also collect information about someone else from You. If You provide Wesley Healthcare with personal information about someone else You must ensure that You are authorised to disclose that information to Wesley Healthcare and without Wesley Healthcare taking further steps required by applicable data protection or privacy laws. Wesley Healthcare may collect, use and disclose such information for the purposes described this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that personal information, Wesley Healthcare’s identity and how to contact Wesley Healthcare.
When you contact us
If you contact us via email, livechat or by telephone, your details and a history of the communication will be stored/recorded by us in order for us to deal with enquiries adequately and improve our customer support services. By agreeing to these Terms, You consent to the storage/recording of Your communication in this way.
Links and affiliated websites
Wesbites run by Wesley Healthcare may contain hypertext links to other sites, advertisers and other third parties. By clicking on any of these links, you are leaving our Website. Wesley Healthcare has no control over the information collected by any third party after you have left the Website. Wesley Healthcare encourages you to read their privacy policies.
Protecting your information
Wesley Healthcare uses Microsoft’s Azure servers situated in a secure data centre located in Western Europe to protect all the information you provide us with. Microsoft has invested heavily in equipment and highly qualified staff to ensure all information you enter is protected from access by any third party and only necessary and restricted access is available to Wesley Healthcare.
However, the internet is not in itself a secure environment and we cannot give an absolute assurance Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter or instruct the entering of personal information to the Service within a secure environment.
What is Personal Information?
Personal information is information you provide to us which personally identifies you including your name, address and e-mail address.
What is Non Personal Information?
Non personal information is collected and recorded about users when they use the Website. This information is collected into groups so that it no longer reflects or represents any individual user and is used purely for statistical purposes.
If you have published your organisation publicly on any of our websites then we reserve the right to use your organisation name and logo in any of our marketing material. Marketing on our websites includes testimonials, case studies and publishing your organisation’s logo and contact details in our public directories.
What is an IP address?
Each Internet connection is identified by a unique address which is referred to as an IP address (Internet Protocol address).
An IP address is made up of four numbers, separated by dots, for example: 220.127.116.11. This address allows any website visitor to be identified with the co-operation of the relevant Internet Service Provider (ISP). In practice an ISP would not give out this information because they would be in breach of the Data Protection Act. You should be aware that it is technically possible to connect an IP with a user with the help of a court order and the relevant ISP.
Some ISPs publish the name of the company or individual who uses the connection which allows anyone to see who is using that IP from central registries held by R.I.P.E. and other Regional Internet Registries (RIR). You can check if your IP address is listed using the who is service provided by all RIRs.